Your satisfaction is our priority. We offer a straightforward return and refund policy to ensure a smooth experience for our customers.
1. Return Eligibility
- Standard Items: We accept returns on standard, non-personalized items within 30 days of the delivery date.
- Personalized Items: Unfortunately, personalized items cannot be returned or refunded.
2. Damaged or Missing Products
- Claims: If your product arrives damaged or is missing, please report this to us within 7 days from the delivery date.
- Replacements: Eligible items will be replaced at no additional cost.
3. How to Return an Item
- Repack the Product: Securely repack the item in its original packaging, if available.
- Include Documentation: Attach your order number, the name under which the order was placed, or a copy of your confirmation email.
- Shipping Costs: Please note that shipping & handling fees are non-refundable, and return shipping costs are the responsibility of the customer.
4. Refunds
- Original Payment Method: Refunds will be issued to the original form of payment.
- Store Credit: You may request store credit instead of a refund.
5. Return Shipping
For your security, please return your item using an insured courier service (e.g., FedEx, UPS, USPS Parcel Post) and keep your receipt. We are not responsible for items damaged or lost in transit.
Return Address:
Evermore Keepsakes
16430 FM 156 S
#A001
Justin, TX
76247
UNITED STATES
6. Order Errors
We strive for 100% accuracy. If there is an error with your order, please contact us immediately, and we will correct it as quickly as possible.
Contact Information:
- Email: contact@evermorekeepsakes.com
Thank you for shopping with us.
We are here to assist you and ensure a positive shopping experience.